Terms & Conditions

Delivery information:

  • Delivery is normally by Royal Mail or Courier.
  • Delivery is only available within the UK.
  • Please contact us within 30 days of placing your order, if it has not arrived and we will endeavour to resend it.

Postage costs:

  • Standard Postage is £2.00 plus £1.00 per DVD, £3.00 per Toolkit and £1.50 for other items. Maximum postage cost is £12.00.
    We aim to deliver within 10 working days of receiving your order.
  • Express Delivery is £5.50 extra, maximum postage is £17.50.
    We aim to deliver within 3-4 working days of receiving your order.


  • If the products you receive are faulty or damaged, contact us within 14 days of receiving the goods and we will send a replacement or refund your payment. Telephone 020 7843 2552 or email info@ican.org.uk.
  • If you wish to cancel an order, you may do so as long as the cancellation is made before the goods are dispatched.

Bulk/Trade Discounts

  • Discounts are available for bulk/trade purchases, please contact us at info@ican.org.uk or 020 7843 2552 for more information.

Need an Invoice?

  • We can invoice for orders over £30. Please place your order online and provide your purchase order number. Alternatively send your purchase order to I CAN, 8 Wakley Street, London, EC1V 7QE, fax: 020 7843 2569 or email: info@ican.org.uk

Promotional offers

  • The I CAN Shop Summer Sale is valid from 1st July 2017 until 31st August 2017 and applies to I CAN products only. It cannot be used in conjunction with other discounts and excludes Licensee Training Products and The Communication Trust resources.

Any other questions?

  • If you have any other questions about your order, please contact us at info@ican.org.uk or 020 7843 2552

Terms and Conditions

The full Terms and Conditions can be found here


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